Returns
Underage Purchases
DO NOT PURCHASE IF YOU ARE UNDERAGE. YOU WILL LOSE MONEY!
Every package that we ship utilizes Canada Post's Age Verification service. This means for Canada Post to hand over the package, you must verify that you are 19 years of age or older. If Canada Post cannot verify your age, they will ship the items back to us.
There will be no refunds or returns of ANY KIND for ANY Underaged Purchase. There will be no exceptions to this rule.
This is absolutely non-negotiable.
If you are underage, please do not order from us, you will lose money doing so.
Return and Exchange
You have 14 days from the date of receiving your order to contact us regarding the return of any unopened or "DOA" product. Shipping charges are non-refundable and are the responsibility of the buyer. If 14 days have passed since receiving your purchase, an exchange will be given. Exchanges after 14 days will be reviewed on a case by case basis and if applicable, will be credited to your account as a Store Credit Note. See below for Exemptions.
Return Exemptions- Hardware and Accessories
Several types of goods are exempt from being returned. Coils, cartridges, drip tips, “burnt taste” items, “I dropped it and now it doesn’t work” items and any other user error types, will not be accepted for return or exchange.
Return Exemptions - eLiquid
In order to keep costs down we prefer eLiquid not be returned. However, we also understand some circumstances may require a return of eLiquid and will be governed under the Return and Exchange Policy.
Shipping of Returns
To return your product, you should mail your product to: 1958977 Ontario Inc. - OntarioVape Company, 232 King St W, Brockville, ON, CA, K6V3R8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you paid by Email Money Transfer, the fee to send you the refund will be deducted from the refund amount. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or if you paid by Email Money Transfer, we will send you a refund transfer. The fee to send you the refund transfer, will be deducted from the refund amount as well as any shipping charges as they are non-refundable. All refunds will be within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@ontariovape.com
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.